Code of Conduct & Zero Tolerance Policy

Clients & Anthony Restoration policies

CODE OF CONDUCT & ZERO TOLERANCE POLICY

At Anthony Restoration, we are committed to professionalism, respect, and safety—for both our team and our customers. To ensure a safe and productive working relationship, we maintain a strict zero-tolerance policy regarding harassment, abuse, and inappropriate conduct.

By choosing to do business with Anthony Restoration, you agree to the following standards of behavior:

1. Respectful communication
We expect all clients and their representatives to treat our staff with courtesy and professionalism. Unacceptable behaviors include, but are not limited to::

• Verbal abuse, yelling, profanity, or hostile language
• Harassment, intimidation, or threatening behavior
• Personal attacks, accusations, or inflammatory statements directed at our team
• Abruptly ending or hanging up phone calls without proper closure

We strive to provide a safe and respectful environment for both our team and homeowners. If any member of our staff feels threatened or unsafe, we may need to pause or discontinue work, adjust access arrangements, or take further action as necessary to ensure everyone’s safety and comfort.

2. No harrassment over insurance outcomes
We are not responsible for the actions or decisions of your insurance company. We do not work for your insurer, nor do we control what they approve, deny, or delay.
Questions or concerns about claim decisions, third-party administrators (TPAs), or reviewers should be directed to your insurance carrier. Our team does not control or influence those outcomes

3. Protection of Our Team and Business Reputation
We reserve the right to end communication or services with any customer who engages in behavior that violates these standards.
We also take seriously any attempts to damage our reputation through false or defamatory public statements, especially when they stem from disputes with insurance—not with our work or conduct.

Acknowledgment

This policy is a condition of doing business with Anthony Restoration, whether or not a client has signed a separate agreement. We apply this standard consistently to protect our employees, partners, and the integrity of our company. This policy applies to all individuals and entities interacting with Anthony Restoration—including clients, adjusters, third-party administrators (TPAs), contractors, and other representatives—regardless of their status as a client or customer. By engaging with us in any capacity, you acknowledge and agree to abide by these standards.