Questions to Ask When Hiring a Water Damage Restoration Company

Rachael Eslao • August 24, 2023

Questions to Ask When Hiring a Water Damage Restoration Company

-Centreville, VA

When water damage strikes your home or property, swift and effective action is crucial to prevent further destruction and restore your space. Choosing the right water damage restoration company can make all the difference in a successful recovery.


To ensure you're making an informed choice, consider asking these essential questions before hiring a restoration company:

  • Are You Licensed and Insured?

Verify that the restoration company is properly licensed and carries comprehensive insurance. This not only demonstrates their professionalism but also ensures that you and their employees are protected during the restoration process.

  • What Experience Do You Have?

Inquire about the company's experience in water damage restoration. A company with a proven track record of handling various types of water damage scenarios is more likely to provide effective solutions.

  • Can You Provide References or Case Studies?

Ask for references from past clients or examples of similar projects they have successfully completed. Hearing about others' experiences can give you valuable insights into their reliability and quality of work.

  • Do You Offer 24/7 Emergency Services?

Water damage doesn't wait for convenient hours. Ensure the company offers around-the-clock emergency services to address urgent situations promptly.

  • What Services Do You Provide?

Confirm the range of services the restoration company offers. Comprehensive water damage restoration should include water extraction, drying, mold remediation, structural repairs, and content restoration.

  • How Do You Assess the Extent of Damage?

Understanding the company's process for assessing damage can help you gauge their expertise. A thorough assessment is essential for devising an effective restoration plan.

  • Do You Use Industrial-Grade Equipment?

Quality equipment is key to efficient restoration. Ask about the types of equipment the company uses for water extraction, drying, and other restoration processes.

  • Are Your Technicians Certified?

Well-trained and certified technicians ensure the work is done correctly. Inquire whether their technicians hold certifications from reputable organizations like the IICRC (Institute of Inspection, Cleaning and Restoration Certification).

  • What's Your Approach to Mold Remediation?

Water damage often leads to mold growth. Ask how the company handles mold remediation, including identification, removal, and prevention strategies.

  • Do You Work with Insurance Companies?

A reputable company will assist with insurance claims and coordinate directly with your insurance provider to streamline the process.

  • What's the Estimated Timeline and Cost?

Request a detailed estimate that outlines the timeline and costs involved in the restoration process.


Asking these questions will help you assess the expertise, reliability, and compatibility of a water damage restoration company with your needs. Taking the time to gather information and make an informed decision ensures that your property is in capable hands during the restoration journey. Give Anthony Restoration a call, we are here to answer any questions you may have about our water damage restoration services.


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